Granite Travel Ltd is one of the leading Travel Agent in Kenya, providing comprehensive Travel and Tour services for Corporates, groups, NGO’s and individuals within Kenya, East Africa and the Globe.
Granite Travel was established in the year 2017 by qualified professionals with more than Six years of experience in the Travel and tourism industry. We are Located in Westlands along Mpesi Lane off Muthithi Road, The Westery Office Suites, 1st Floor Office room no. 9 in Nairobi. Our office is open from 8AM till 6PM Mondays through Friday, and 9AM to 1PM on Saturdays. We are closed on Sundays and Public Holidays, but you can freely call our Travel Consultants 24/7 for urgent requests or emergency off the office Hours.
We are fully licensed IATA agency. Locally we are an active member of the Kenya Association of Travel Agents (KATA) and Tourism Regulatory Authority. Our specialized departments offer a diversity of services. Every department works independently to provide the best service to our customers, targeting their friendship and a long-lasting relationship.
All services and departments are located at our main office in Nairobi, starting with the Management and Administrative Department, Operational Department, Reservation Department, Product Development, Sales & Marketing, Inbound, Outbound & Ticketing Departments, giving us a competitive advantage by being all under one roof.
Our services are based on 3 major points:
Our services include EVERYTHING related with Travel and tourism, such as:
We are also continuously rolling-out new and innovative corporate travel and leisure travel products, and as such we are today at the cutting edge of customer service and technology, striving always to enrich our clients’ travelling experience.
We pride ourselves in providing a highly personalized service. We have expanded our services which can be best described once broken down in to the various departments:
The inbound department provides services to our international agents. An extensive selection of standard itineraries is readily available with guaranteed departure dates and pricing for both the international agent and direct inquiries through the internet. A FIT department specializes in providing tailor-made itineraries to suit the requirements of any traveler. This department also includes the professional guides/drivers, the majority of whom speak a foreign language other than English, a meet & greet service, and an in- house vehicle maintenance team. Our guides are continuously being tested on their knowledge and encouraged to enhance it continuously through in-house training sessions.
The local travel department gives services all our local clientele contacting us either through direct office visits, email or telephone. This department specializes in tour to various destinations within east Africa and can provide packages from the basic camping to exclusive luxury getaways, be it a one-night getaway or an extensive safari experience. Domestic flights, Bus, Train, Airport Transfers and hotel reservations as well as car hire arrangements are all be made through this department.
The outbound travel department, offers our clients an extensive range of products and services. These include airline ticketing, international ground packages, coach & cruise holidays, rail and bus transport reservations, and visa handling services for certain destinations. All international packages are available to our international clients who wish to extend their adventure to include other various destinations within Africa and the rest of the world.
These is the department which deals with meetings, incentives, conference and events management. The staff here have extensive knowledge and experience in servicing this highly specialized market Ranging from simple meetings within city or resort hotels to extensive safaris with team building activities, themes and gala dinners, from a team of ten to over several hundred, this department has customized every corporate clients’ package to suit their individual requirements.
This department goes the extra mile in ensuring a ground team is available at all times from the time the first guest arrives to the time the last guest departs. Translation services, additional media, communication and information technology equipment beyond that provided by the venue are available for hire at short notice. Promotional materials and information packs, give away gifts and souvenirs as well as competitions and relevant prizes can also be arranged in advance.
We have also looking to expand these offers to our local corporate to facility their conference and incentive events beyond the borders of east Africa and explore the world at Competitive prices.
To be one of the leading corporate travel management agencies in Kenya and in the region...
"To deliver overall satisfaction to our travelers and clients and at the same time, fulfilling their requirements and needs with our dedicated staff...
We have a “can do” attitude that illustrates our willingness to find a solution to all challenges. This attitude is blended with a warmth and friendliness that makes us a growing force in the travel industry!
"Total customer care and satisfaction through the provision of travel experiences that are beyond expectation”.
Granite Travel Ltd is currently handling a wide range of corporate clients which include International Organizations and Embassies based in Nairobi, Multinationals, Professional organizations, Government of Kenya Ministries and Parastatals. Hence, we have the capacity and experience to handle the travel needs and requirements of any corporate client. We stress on Corporate client here because the travel needs of corporate organizations such as you are dynamic, diverse and complex and each corporate organization is different, and should be treated so.
We intend to achieve this through our total quality customer care driven services, customer retention and referrals, plus our marketing and sales strategy to reach more corporate clients.
Our professional expertise, our extensive experience, our quest to understand our clients’ needs and requirements, coupled to our focus on ‘total customer care and satisfaction’ will ensure that you, our clients, get what you have always looked for…total quality service and value for your money.
We are a leading Travel Agent in Kenya, providing comprehensive Travel and Tour services.
The Westery Building; 1st Floor Room No. 09; Mpesi Lane off Muthithi Road, Westlands, Nairobi, Kenya.
United States of America
tours{@}granite-travel.com reservations{@}granite-travel.com
Granite Reservations +254 746 990 665
Granite Tours +254 721 359 928
